You're currently on:
At YSL Store, your satisfaction is what we strive for. We are fully confident you will be pleased with your product and the speed and quality of service. Our job does not end when you click buy. As a wholesaler as well as an individual vendor, it is our business to maintain long term relationships with clients. We are, therefore dedicated to following through with our service until full customer satisfaction is achieved. We understand that each client's needs are unique, so are ready to deal with any problems that arise.
We accept returns for exchange or refund for the following reasons:
1. Shipping errors
2. Damaged goods
In order to return your products, send an e-mail to firstname.lastname@example.org explaining the reason you wish to return your order, we will reply promptly and instruct you where to return your bag(s). Do not return to sender. You must contact us before returning any items in order to receive a refund or replacement.
You must return your bag(s) new and unused condition within 7 days of receipt for refund, and with all tags attached. You must send you returned package via courier at your own expense to our warehouse in Asia and provide us with a tracking number in order for a replacement/refund to be issued. In such cases, we will lose the initial cost of shipping to you, and so, unfortunately, can not offer to pay the return fees. Refund will be made in the same form in which payment was received (i.e. Refunded on your credit card) and may take up to 15 business days after receipt of the goods. Items purchased with a discount code may only be returned for exchange. Refunds will be issued within 15 days of receipt, and will be credited to your credit card.
Keep in mind, we are always here to help whatever happens. Just email us at email@example.com we will attend to any matter and work together with you to resolve it.
The customer is responsible for return shipping fees. We provide free shipping to you and do not charge a restocking fee. We will lose the initial cost of shipping to you, and so, unfortunately, can not offer to pay the return fees.